Question 1

Do you offer 24/7 emergency plumbing?

Accepted Answer

Yes. Our emergency line is staffed every hour of every day, including holidays. For genuine emergencies such as burst pipes or sewage backups we aim to have a licensed technician on site within 45 minutes.

Question 2

Are you licensed and insured?

Accepted Answer

Every technician is a state-licensed plumber, background checked and covered by our $2 million public liability and workmanship insurance. We are happy to provide certificates on request.

Question 3

How much does a call-out cost?

Accepted Answer

Standard diagnostic visits start at a flat $89, which is credited against the repair if you go ahead. You approve a fixed price in writing before any work begins, so the number you see is the number you pay.

Question 4

How quickly can you attend a non-urgent job?

Accepted Answer

Most routine appointments are scheduled within 24 to 48 hours, and we offer two-hour arrival windows so you are not waiting around all day.

Question 5

Do you guarantee your work?

Accepted Answer

All labour carries a 12-month workmanship guarantee and parts are covered by their manufacturer warranty, typically 2 to 10 years. If something we fixed fails within that period we return at no cost.

Question 6

Why is my water bill suddenly higher?

Accepted Answer

An unexplained jump in usage is the most common sign of a hidden leak. Our leak detection survey uses acoustic and thermal equipment to locate the source non-invasively, usually in under two hours.

Question 7

Should I repair or replace my water heater?

Accepted Answer

As a rule of thumb, if the unit is over ten years old, leaking from the tank, or the repair exceeds half the cost of a new system, replacement is the better investment. We give you both options with real numbers.

Question 8

How often should a boiler be serviced?

Accepted Answer

Once a year. An annual service protects the manufacturer warranty, catches carbon monoxide risks early and keeps efficiency high through the winter.

Question 9

Can you handle commercial contracts?

Accepted Answer

Absolutely. We support restaurants, offices, retail units and multi-unit residential portfolios with planned preventative maintenance schedules and priority emergency response.

Question 10

What payment methods do you accept?

Accepted Answer

All major credit and debit cards, bank transfer and cash. Financing is available on larger installations such as repiping and heating replacements.

Questions we hear every week